Terms & Conditions

Purchase

Any purchase from a client on our website signifies the acceptance of these terms and conditions.
The purchase can only be registered on the website if the client is identified, either by creating an account, or by logging in with the ID and password.
It is considered accepted only after validation by the client, acceptance and confirmation from us at the Email address provided by the client. On this confirmation is detailed the content of the purchase and the information provided by the client regarding the delivery and the chosen method of payment. The client is solely responsible for the information provided and mistakes he might have committed during input. The content of the purchase will be delivered to the shipping address that was specified when ordering.
No order can be canceled after its validation. However, the customer may use his right of withdrawal.
We reserve the right not to follow any purchase placed by a client for whom a dispute is underway or was already in default of payment.
Each purchase will be executed within 3 working days from the day after placing the order, unless otherwise informed and within a maximum of 30 days.

Product features

Our Spirulina is produced in Costa Rica; it is marketed under the name Spirulina Vera. We offer the Spirulina in the form of granules or tablets, packed in a water-/air-tight sachet.
Our sales are made without intermediaries, which allow us to guarantee the lowest prices.
Our products are marketed in France and abroad.

Rates

The prices present on the product list are final prices in Euros, and do not include shipping fees which will be applied to the purchase or any discounts that may be allowed. The prices of the products billed are those which are in force on the day of the purchase. They may be revised in future restocking according to the fluctuations of the parity Euro / Dollar.

Availability

Inventory management is automated. It is therefore in principle impossible to order a product out-of-stock. The unavailability of a product is indicated when viewing the product list, and ordering it is not possible. However in case of system or stock error, we will immediately report this error to the client who may choose to cancel the order and get a refund if the order has been debited from his account, or to wait for the restocking of the missing product.

Payment

Receipt and payment of any order must have occurred prior to shipment.
The client can choose the method that suits him among the choices that are offered (credit card, Paypal account, bank transfer, cheque) during the validation of the purchase.
Credit card payments are redirected to the Paypal secure server which controls and executes the transactions (https://www.paypal.com/cgi-bin/webscr?cmd=xpt/Marketing/securitycenter/buy/Index-outside). At no time do we have your financial information. In case of payment rejected by Paypal, order processing will be stopped and no delivery will take place.
Payments by cheque are reserved for clients resident in France, payable to “Algensis”. Do not forget to insert your order number on the back of the cheque. The dispatching of the purchase will only take place after cashing the cheque. Your purchase will be reserved for seven days. After this time the content of the purchase will be on sale again, and your order canceled.
Payments by bank transfer are required for all orders to be delivered abroad with a value greater than € 300. Expenses incurred by the bank shall be borne by the client. The dispatch of the order will only take place after receipt of the funds transferred. The details of our account to be credited will be sent by Email with the confirmation of the order. Your order will be reserved for seven days. After this time the content of the purchase will be on sale again, and your order canceled.

Delivery

Purchases will be sent to the delivery address specified by the client.
We serve all areas. Outside the European Union, taxes, duties and import fees may be due, they are charged to the client, who agrees to pay them.
The client is required to check the status of delivery and eventually notify the carrier of any damage that may have occurred, then notify us within 2 days.
The client is free to choose the delivery method. This choice is the client’s responsibility. By this choice we receive a mandate to organize the transport of the order with the carrier of his choice. The shipping fees are fully charged.
We offer several modes of delivery, from the cheapest to the most secure, depending on the client’s choice of delivery mode that will provide the expected guarantees. We will not be held responsible for the poor delivery of the order (loss, damage).
The normal postal delivery for France is 2 to 4 working days for a Colissimo, 5 to 15 days for other destinations. The post office has no obligation as regards delivery time, we cannot guarantee against any delays.
The method of delivery “Collection” is exclusively reserved for clients who have obtained our agreement and an appointment to collect or to have delivered their orders. With this method you can input orders on our website and enjoy the benefits of our loyalty and sponsorship rewards program.

Main steps in the purchasing process

Viewing products,
Selecting the products (placed into the cart),
Selecting other products or completing the order,
Cart summary,
Procedure of identification,
Choice of delivery and payment method,
Validation of the order,
Acknowledged receipt of the order by sending a confirmation of order to the mailbox of the client.

Right of withdrawal

The client has a period of 7 days from the date of delivery to exercise his right of withdrawal. After this time, no refund will be accepted.
In case of withdrawal, the client must beforehand keep us informed of his decision, then return the complete content of the purchase in its original packaging by registered post. Shipments against refunding will not be accepted.
Only products intact and in perfect condition for resale will be accepted. Any damaged product or packaging will not give rise to any refund.
The return costs are borne by the client.
If reimbursement is requested, the client will get a refund for the full amount of his order with the exception of shipping and return fees borne by the client. Reimbursement is done by check in France or by international bank transfer whose costs will be deducted.
The refund processing will be done in the shortest possible time and within a maximum of 30 days after receipt of goods.

Product Warranty

The client is informed that we are not the producer of the Spirulina that is sold. Consequently, only the producer responsibility can be involved in case of damage caused to persons or property.
The damage caused by improper handling, improper or abnormal use by the client is excluded from the guarantee.
In case of fault or hidden defect found in a reasonable time by the client after opening a sachet (observable to the eye or to taste, and within the date on the sachet), the customer may ask for the exchange. After our agreement, receipt of the items involved and observation by ourselves of the defects reported, we will exchange them at no cost for the customer and this in the shortest possible time (within a maximum of 30 days).
The warranty covers only the exchange of products considered defective.
In no case will the client be entitled to a refund or compensation of any kind.

Force Majeure

Are considered as force majeure relieving the seller of this obligation to deliver : war, riots, fire, strikes, accidents and the impossibility of being supplied.

Responsibility

Spirulina Vera, in the process of selling online is only bound by an obligation of means, his liability cannot be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break in service, or other unintended problems. The transfer of ownership takes place from the moment the package is stamped by the postal services.

Jurisdiction and applicable law

These terms & conditions are subject to the French law.
Where a dispute arises from this contractual relationship, the parties agree before any legal action to seek an amicable agreement.
Any dispute which will lead the formation, execution or interpretation of these Terms, will be under the exclusive competence of the Commerce Court of Marseille notwithstanding all contrary clause of the client’s conditions of purchase or any of his commercial documents.